Welcome to Kabul Skyscraper Services

Mass Communication

The KSS is specialized in call center services and has been providing effective services to the national and international clients in Afghanistan for more than 13 years. More than 350 Call-Center agents are currently employed in KSS and our company has better knowledge about over all operations of call center and operates effectively to solve critical problems facing call center operations.

  • Call Management System IT Solutions
  • Back office support services
  • Outbound Call Center
  • Inbound Call Center

The KSS mostly trained Call-Center agents achieved overhead targets that KPIs are following:

  • Average after Call Work Time
  • Average Abandonment Rate
  • Percentage of Calls Blocked
  • Average Time in Queue
  • Service Level
  • Average Speed of Answer
  • Average Handle Time
  • First Call Resolution
  • Customer Satisfaction
  • Agent Absenteeism
  • Occupancy Rate
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