Call Center Monitoring

KSS has been a leading call center monitoring support services providing company from a long time. With a vast team of experts, state of the architecture, and latest software, KSS have served hundreds of clients across the Afghanistan. Call Center Monitoring Support Services We Offer: 1. Audio Monitoring Services 2. CCTV Monitoring 3. Call Quality Monitoring 4. Text Monitoring Services 5. Call Auditing Services 6. Call Quality Analytics 7. Voice Broadcasting Services 8. Content Monitoring Support 9. Quality Assessment Procedure of Calls 10. Agent Training 11. Speech Analysis Services 12. Call Review Services Our Achievements in Call Center Projects: Analyzing call center key performance indicators (KPIs) is imperative when assessing the effectiveness and efficiency of a call center. While it is clear to most call center managers and decision-makers that they need to analyze call center KPIs, what is often not so clear is which KPIs to measure and track over time. Kabul Skyscraper Services (KSS) has diverse & expert management team. They have significant contribution in the achievement of all KPIs set by the client or company on daily & monthly basis. KSS mostly Call-Center agents achieved overhead targets that KPIs are following. 1. Percentage of Calls Blocked 2. Average Time in Queue 3. Average Abandonment Rate 4. Service Level 5. Average Speed of Answer 6. Average Handle Time 7. Average after Call Work Time 8. First Call Resolution 9. Customer Satisfaction 10. Occupancy Rate 11. Agent Absenteeism