Call Management system IT Solutions

Call Management System (CMS) IT solutions in KSS enables Contact center of companies to efficiently manage inbound and out bound calls and to monitor and analyze every activity and information for the improvement of business processes. Specifically designed for contact center businesses with high Call volume and complex call center operations, KSS Call Center CMS IT solutions help businesses identify operational contact center issues and immediately resolve them can provide companies in the call center industry with a CMS IT solution that includes intelligent call routing for incoming outgoing, and blended communications. This will ensure that calls are quickly and effectively handled based on a company’s unique business rules. Contact center companies can be given real-time access to processes within their business and reporting and analysis tools that will allow them to monitor programs and identify areas that need improvement to meet performance goals. KSS Call Center can help you choose the strategies that best fit your company’s needs when it comes to managing your contact center processes. Our CMS IT Solutions include the following. 1. Partnership with premise and cloud-based third party providers. 2. Customized CMS solutions based on client’s needs and budget. 3. Have Partnerships with International Companies in providing Call Center solutions & Software. Flexibility in the following areas: • Computer Telephony Integration (CTI) • Customer Relationship Management (CRM) • Interactive Voice Response (IVR) • Automated Call Distribution (ACD) • Workforce Management / Real-time Monitoring (WFM/RTM) • Reporting Tools Our IT solution team are experienced experts who worked in the KSS call center for more than 10 years and are familiar with every IT problem happen in a call center. They fix and manage the problem and run the system in a few minutes without any pause in the call center operation.