Outbound Call Center

Our outbound call center services can handle your business-to-business (B2B) or business-to-consumers (B2C) campaigns. KSS outbound call center service is designed to play as an extension of your company’s marketing and customer care teams, as we provide you with the perfectly fit talents and tools to grow your business. To become the best outsourced outbound call center service provider, KSS finds the most talented customer service representatives and marketing professionals. We thoroughly train them and set them to work for our clients’ businesses using our comprehensive tools. KSS best practices and systems for outbound Call Center Services lower operations costs significantly, while increasing our clients’ net sales and customer service ratings. Outbound Services Offer: 1. Having capacity of dialing maximum load of queued calls 2. Handling calls with the best SLA time 3. Professional Business communication with queued customers 4. Handling customer Claims and Complaints efficiently 5. Respond via IVR 6. Providing Products and services information to customers 7. Solving customer queries 8. Handling Calls with the Targeted AHT duration 9. Taking Customer Complaint with the key requirements for on time solution 10. Complaint assignment to the concern team 11. Following customer’s complaints with the concern team 12. Cross Selling & up selling 13. Providing awareness & Information 14. Providing Health Tips to customers 15. Best Scheduling for CC Call Flow 16. Hourly Monitoring of customers queued calls 17. Configurable Scripts 18. Inbuilt Basic CRM 19. Easy to Configure Call Routing 20. Call Center Reports 21. Call Center Training Materials 22. Efficient Training for new clients 23. Weekly or BI Weekly Briefing sessions 24. Client Performance Management 25. Option for customer Satisfaction index