Inbound Call Center

Customer service is the backbone for the Success of every business. KSS knows what makes a great inbound call center service. The key to successful inbound service is having customer service representatives who really understand your product or service. KSS recruits, hires, trains, and manages these professionals for you who have the natural skills to deliver exceptional customer care while generating more revenue for your business. All our call center representatives have undergone a training which covers familiarization with the client’s systems and processes, accent neutralization in an audio or video-based. Exposure to the job and the environment they are working, whether it is telesales, customer service, order taking, issue resolution, billing inquiry, or customer care, our inbound call center services are seamless and transparent to your customers as an extension of your company. We enable you to augment your customer care expertise, so you can focus on critical activities and enjoy significant cost savings. Some of our inbound call center services that are available 24/7 are including but not limited to the following; 1. Having capacity of receiving maximum load of queued calls 2. Handling calls with the best SLA time 3. Professional Business communication with queued customers 4. Handling customer Claims and Complaints efficiently 5. Respond via IVR 6. Providing Products and services information to customers 7. Solving customer queries 8. Handling Calls with the Targeted AHT duration 9. Taking Customer Complaint with the key requirements for on time solution 10. Complaint assignment to the concern team 11. Following customer’s complaints with the concern team 12. Cross Selling & up selling 13. Providing different awareness & Information 14. Providing Health Tips to customers 15. Best Scheduling for CC Call Flow 16. Hourly Monitoring of customers queued calls 17. Configurable Scripts 18. Inbuilt Basic CRM 19. Easy to Configure Call Routing 20. Call Center Reports 21. Call Center Training Materials 22. Efficient Training for new clients 23. Weekly or BI Weekly Briefing sessions 24. Client Performance Management 25. Option for customer Satisfaction index