Call-Center Services

Kabul Skyscraper Services has specialty in Call-Center Services and has been providing effective Call-Center Services to national and international clients in Afghanistan for 13 years. More than 350 Call-Center agents are currently employed in KSS, Therefore, KSS has better knowledge about over all operations of Call-Center and very effectively solve critical problems that are being faced in Call-Center operations. KSS knows the specification of Call-Center agent position as well as critical tasks included in their job. Working in Call-Center is like performing in an emergency zone, therefore KSS considers all aspects that are included in Call-Center operations and carry out all activities effectively. We adapt our operation to meet your unique business process requirements as well as your corporate culture. Your dedicated operating team will become a seamless extension of your organization. At KSS, call center department we provide following Services.

Customer service is the backbone for the Success of every business. KSS knows what makes a great inbound call center service. The key to successful inbound service is having customer service representatives who really understand your product or service. KSS recruits, hires, trains, and manages these professionals for you who have the natural skills to deliver exceptional customer care while generating more revenue for your business. All our call center representatives have undergone a training which covers familiarization with the client’s systems and processes, accent neutralization in an audio or video-based. Exposure to the job and the environment they are working, whether it is telesales, customer service, order taking, issue resolution, billing inquiry, or customer care, our inbound call center services are seamless and transparent to your customers as an extension of your company. We enable you to augment your customer care expertise, so you can focus on critical activities and enjoy significant cost savings.

Our outbound call center services can handle your business-to-business (B2B) or business-toconsumers (B2C) campaigns. KSS outbound call center service is designed to play as an extension of your company’s marketing and customer care teams, as we provide you with the perfectly fit talents and tools to grow your business. To become the best outsourced outbound call center service provider, KSS finds the most talented customer service representatives and marketing professionals. We thoroughly train them and set them to work for our clients’ businesses using our comprehensive tools. KSS best practices and systems for outbound Call Center Services lower operations costs significantly, while increasing our clients’ net sales and customer service ratings.

Call Management System (CMS) IT solutions in KSS enables Contact center of companies to efficiently manage inbound and out bound calls and to monitor and analyze every activity and information for the improvement of business processes. Specifically designed for contact center businesses with high Call volume and complex call center operations, KSS Call Center CMS IT solutions help businesses identify operational contact center issues and immediately resolve them can provide companies in the call center industry with a CMS IT solution that includes intelligent call routing for incoming outgoing, and blended communications. This will ensure that calls are quickly and effectively handled based on a company’s unique business rules.

Kabul Skyscraper Services Call-Center agents give answer to customer calls 24 hours in seven days a week. Customers would love to pick up their phone calls & connect with live representative, who solve their complications at any time of day & any day of the week.


First Street,H#2 ,Beside Afghanistan Institute of Higher Education, Qala-e-Fathullah,

Kabul Afghanistan.

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