Mass Communication
The KSS is specialized in call center services and has been providing effective services to the national and international clients in Afghanistan for more than 13 years. More than 350 Call-Center agents are currently employed in KSS and our company has better knowledge about over all operations of call center and operates effectively to solve critical problems facing call center operations.
Inbound Call Center
Outbound Call Center
Call Management System IT Solutions
Back office support services
The KSS mostly trained Call-Center agents achieved overhead targets that KPIs are following:
Percentage of Calls Blocked
Average Time in Queue
Average Abandonment Rate
Service Level
Average Speed of Answer
Average Handle Time
Average after Call Work Time
First Call Resolution
Customer Satisfaction
Occupancy Rate
Agent Absenteeism
